ODI On-Demand Interpreting

| July 28, 2013

Stratus Video Interpreting  is a cloud based video interpreting solution connecting a Doctor with a live interpreter in less than 30 seconds over an iPad, PC, Android,  iPhone or any video phone.

The changes in the healthcare industry today have given rise to a number of opportunities to improve care, save time, reduce risks and lower costs.  Stratus Video remote video interpreting solutions provides on-demand video and audio interpreting, 24×7, in 170 different languages. This solution can reduce interpreting costs by up to 50%. Doctors can reach an interpreter in 30 seconds or less and start a video session to communicate with the patient. This improves patient satisfaction and lowers medical risk because the patient is able to communicate in their native language.  The hospital reduces interpreting costs by only using interpreting when it is needed and only as long interpreting is needed.

Video Remote Interpreting provides the ability to have a language interpreter, immediately, for interactions with low English proficiency patients. This is a great benefit to the staff because now, the need for an interpreter does not mean workflow disruption and extended time spent with the patient. This is especially critical for short encounters, administration of meds, briefing on upcoming events, quick procedures or when multiple staff resources are meeting to have a discussion with the patient. The on-demand nature of VRI allows these interactions to occur quickly and smoothly without the scheduling or cost burden caused by on-site interpreting.

VRI provides many benefits to both the hospital staff and patient. The patient receives responsive care in their native language. The staff is able to communicate with the patient and also determine if they understand the information being communicated. The staff doesn’t have to schedule visits with the patient but rather can interact with them as needed because the interpreter is always available. VRI is cost effective for the hospital because the cost is based on the minutes used not on the engagement. The on-site model with pay by engagement, normally a two hour minimum and then by the hour thereafter, is expensive and inefficient.


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